How is AI Changing Digital Marketing
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How is AI Changing Digital Marketing

by | Mar 17, 2023 | Digital Marketing

In this digital era, everything is getting touched by AI, and it is slowly making its way into all walks of life. Now, as a digital marketing agency, we delve into the most pertinent question: how is AI changing digital marketing?

Digital marketing is no more a task for just humans. From the very beginning, there have been tools to perform SEO tasks. Now, AI is permeating the digital marketing field, and many AI tools, particularly for big data analysis, are extensively used to facilitate SEO tasks. 

What is AI in Marketing?

At a glance, Artificial Intelligence Marketing (AI marketing) is a powerful tool that enhances the customer journey and increases the ROI of marketing campaigns. By utilizing big data analytics, machine learning, and other processes, businesses can gain insights into their target audience, allowing them to create more effective customer touchpoints. Whether email marketing or customer support, AI eliminates guesswork and streamlines interactions. At a larger scale, AI can automate tasks that were once human-dependent, such as content generation, PPC ads, and web design.

AI and Digital Marketing

As AI marketing enters the mainstream, we can expect innovative changes in the industry. In digital marketing, AI presents an opportunity to streamline and optimize campaigns while mitigating human error. While the industry still relies heavily on human creativity, AI can easily generate data-driven reports. Nonetheless, to truly connect with consumers, the human element of empathy, compassion, and storytelling remains essential, as these are attributes that machines cannot replicate – at least, not yet. The potential of AI is limitless, unburdened by human limitations, and with the rate of technological advancement, future possibilities are unknown.

Content Creation and Marketing

Content marketing has become a significant industry, with some even referring to it as the only type of marketing. AI chatbots like ChatGPT have the potential to revolutionize content marketing by automating content curation and generation. With AI-generated reporting, marketers can save time and streamline content initiatives. The future might also see AI intervention in identifying the right platforms and audiences and mapping out end-to-end content strategies.

On the advertising front, AI is changing the game with programmatic advertising, which targets the right viewers and delivers personalized ads at scale. Chatbots are also transforming the customer experience by providing quick answers to frequently asked questions, allowing customers to help themselves. In the future, AI-powered smart chatbots may engage in sales prospecting, lead generation, and customer service. Nonetheless, it’s crucial to use chatbots effectively and ensure that humans are always available to address any issues that arise.

Predictive Analysis

Behavior analysis and predictive analytics are becoming increasingly important in marketing as companies strive to gain deeper customer insights. Data scientists and programmers are being hired to help make sense of the vast amounts of internet-generated data.

AI plays a key role in this effort, using machine learning and big data analysis to give businesses a deeper understanding of their customers. With these insights, businesses can personalize interactions and even predict future customer behaviors.

As more and more businesses invest in AI, we expect to see a greater understanding of how to use this technology effectively in digital marketing. 


AI is extensively used in digital marketing operations, but the need for the human touch cannot be ignored. Humans will always be needed to perform the delicate tasks of digital marketing, which is more than just behavior prediction or targeted advertisement. 

Humans understand humans best. And thus, digital marketing, which is a way to reach and engage humans, will always need human interference. At least, we hope it does. It would be pretty mechanistic if AI takes our position and if we start relying on AI to the point we cease to be humans with flaws.


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