What is a refund policy?
The refund policy of a company entails the rules and regulations for effective, hassle free refunds in case a client is not satisfied with his or her products. Refund policies are maintained to safe guard a client's interests and to ensure a transparent process of exchange. However, the rules of refund processes is different for different companies, sometimes changing according to the category the company can be classified under. For example, companies dealing with application development may have the same kinds of refund policies while the companies dealing with web development might have policies differing from that of the app development companies. Refund policies aims at establishing a holistic approach of a client towards the company and vice versa.
Our refund policy
We believe in giving our clients what they deserve- the best. However, sometimes it may so happen that we fail to satisfy them. In that case, a client is free to ask for a refund from us. We exercise a 21 day refund policy whereby a client can request for a refund within 21 days of receiving his or product. He or she is to clearly specify the reason for the cancellation of the order that he or she had placed and contact our support team to inform them of the same. A client is to submit the request containing the reason for the cancellation and thus the refund, along with his or her name, contact details and the details of the mode of payment that he or she had used. It is to be noted that our team reserves all rights to warrant such a cancellation request. If we, on careful, unbiased consideration, deem it fit to refund the money to the client, the process will be initiated. We usually take a few days to start the procedure. However, our team is prompt in replying to such requests and these are taken up very seriously by the company. Our client has the flexibility to get in touch with us whenever he or she thinks it right. If it is within our office hours, we immediately look into the matter, while if it is beyond our office hours, we look into the request on the very next working day.
We Look for these details, when a refund is requested from Client side
Once The refund is approved from our side, we immediately refund the amount to the customer in the mode through which we received payment.
I just want to take this opportunity to thank Exnovation for their determination & hard work they put on in getting excellent results for our business website & helping us to achieve the top position on the first page of Google. Exnovation have shown their expertise in regards to SEO as well as overall online marketing strategy.- Wilfred Brown
W. A. Brown and Associates, Inc
The developer team from Exnovation is extremely professional, We had a pleasant experience of working with such a dynamic team.We had challenges early on the project and the Exnovation team worked through them with us patiently. Highly experienced & recommendable.- Lynda Auletta
Had a great experience of working with Exnovation. First I had started with Web and App development for my business & then online promotion for the same. The best thing about team Exnovation is that they focus on quality, client-centric service & deliver the project within the fixed time frame. Thanks to team Exnovation for strengthening the online presence of my organization, Just go for it.- Douglas Waterman